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FAQ

 

ACCOUNT & PASSWORD

If there are problems with access, you must report the problem by filling out the FORM. The Customer Care will proceed to verify your data with the reference Secretariats to ensure the consistency of the codes and data provided, providing for the resolution of the report.

Access your personal “Profile”. In this section you can see the information provided during registration and you can change it at any time.

If you have lost or forgotten your password, clock on “Forgotten Password” on the log in page: after entering your email address, you will receive an automatic message in your inbox with instructions to reset your password. If the problem persists, please contact Customer Services using the dedicated FORM only.

ORDERS & PRE-ORDERS 

After logging in by clicking on "Uniform Catalogue", it will be listed the entire assortment provided for your school.

Through the appropriate filters, located on the left side of the page, you can see the assortment that best suits your needs such as:


Typology

1 - Opportunities for use: selection of garments requested by the School from which you can choose from the options suggested


Gender 
1 - Male
2 - Female

Grade

This selection is essential in order to display the entire assortment associated with each student’s enrollment year.

With a simple click, you will enter the detail of the selected item, where you will find all the specifications related to the item chosen on the product page

Click on the “Add to cart” button.

You will be automatically redirected to the cart-landing page where you can decide whether to proceed to check out or continue shopping for other items. If you decide to continue shopping, the “Cart” icon will always be visible with its contents and the total spending amount.

While on the initial shopping cart page, you can either change the number of items you wish to purchase or remove them from the cart. 

You will then be prompted to provide a shipping and billing address. 

In the next step you must choose from the various payment methods available.

The payment will only be processed when the order leaves the warehouse. An email notification will inform you when shipment occurs.

No, generally there are no limits to either quantity or cost. However, the website may decide to limit the purchase of certain limited-edition products.

Click on "Size guide" on the product page and you will find a table containing a size conversion chart for various countries. You will also find a comparison chart with measurements in centimetres.

An icon will show the availability of larger sizes, if necessary.

You can try adding items to your cart as much as you like and then decide to not complete your order, even if you have added products to your “Cart”. 

After entering the information necessary for payment, you are redirected to the confirmation page containing the order number and date. 

After completing the procedure, you will receive an order confirmation email containing a summary of all the details. 

If you do not receive any message within 36 hours, please send an email to FORM

You will view a message that confirms your order has been successfully sent. In the following hours, you will receive an order confirmation email. 

You can also enter your personal area and check the status of all your orders.

By accessing your personal area and clicking on “My Orders” you will be able to see a list of all your orders. 

Click on the order that you want to check to view specific details.


The Customer Services Team is always available to provide additional support.

 

You can pre-order the products that currently are not available in the warehouse. 

To ensure a better service, as soon as the products are expected to become available again you will receive an email and SMS notification, if you have chosen to provide your phone number.

By activating this procedure, you can check on the status of the item you want to purchase and receive an email confirming the arrival of the pre-order, as a reminder to purchase the item. 

 For further information, please send an email to FORM

RETURNS & SDA COLLECTION

For each purchase you make you can request to return it by entering your personal area and clicking on "My Orders". 

Select the order you want to return and click “Return Back”.

You will be shown a page in which you can select the products you want to return and confirm the procedure. 

Remember that you have 60 working days to carry out this operation from the date on which you received your parcel. Following your request for a return, you will be sent an email which confirms that the procedure has been started.

To return an item, you must contact SDA the carrier chosen by us for collection of the order LINK.

All OVS products are covered by the Legal Guarantee of Conformity required by articles 128-135 of the Consumer Code. 

The Legal Guarantee of Conformity is required by the Consumer Code (articles 128 and subsequent) and protects the customer should they purchase faulty goods, products that do not work or which are not suitable for the use declared by the seller, or for the use for which they are generally destined.

The consumer can exercise their rights regarding the Legal Guarantee of Conformity by directly contacting the seller of the products, even if this is not the manufacturer. Should the product be deemed non-compliant, the consumer is entitled to have the faulty product repaired or replaced by the seller, at the former’s discretion, free of charge, unless the solution requested is impossible or excessively burdensome in comparison to the alternative solution. 

If it is impossible to replace or repair the product, the consumer is in any case entitled to a price reduction, or to receive reimbursement of an amount, calculated in proportion to the value of the product, after returning the faulty product to the seller. The legal guarantee is valid for two years from delivery of the product and must be applied by the consumer within two months of identifying the fault.

Returns are always free. 

You can return an item within 60 days from the date of receipt of the order.

Once the package has reached our warehouse, we will send an email notification confirming the acceptance of the item and we will refund you to the payment method used for the order. The time required will vary depending on your bank.

 In the case of payments with cash on delivery, you will be refunded by bank transfer.

It is important that the item(s) is packaged in the same packaging in which it was sent. 

If the packaging was not kept, you can use different packaging. 

We suggest keeping the return label (LDV) that was inside the package and the label on the polybag with sticker (see ATTACHMENT)

Doing so will speed up returns operations and identify with certainty the returned items.

When preparing the package for returns, it is important that you remove all previous labels: place the new shipping label that can be found inside the package over the existing label so that your name is shown as SENDER. INSTRUCTIONS Waybill as in the example see ATTACHMENT

GUIDE how to attach the labels to the package for returns see ATTACHMENT

Contacting OVS’s partner courier SDA is simple. 

Remember that the OVS School Uniform code to give to the operator is: 000000845534 to specify to the operator that you wish the parcel to be picked up postage paid, stating that you already have the return waybill and providing the pick-up address.  

There are two options:  

  • Call SDA's toll-free number: 800.33.66.22

    • To order the collection of an online return press 2.

    • To schedule a pick up press 2 and wait for the operator.

    • The OVS School Uniform code to give to the operator is 000000845534

  • Visit the website www.sda.it and go to “Book a shipping return” LINK

    • Click on the “Book a shipping return” button and accept the privacy policy to continue.

    • Enter your details (sender), completing all of the obligatory fields (marked with an asterisk) and then click on “Next” to proceed.

    • Add the weight of your item in the obligatory field. This information is indicated on the return label.

    • Click on “Next” to proceed. In this step you need to enter the number of the carrier waybill, which you will find on the return label, together with OVS SCHOOL UNIFORM customer code.

    • The OVS School Uniform code to give to the operator is 000000845534

    • Select the desired date for collection and confirm.

    • At the end of this operation, you will receive a summary email from SDA.

PAYMENTS & REFUNDS

There are several payment methods available:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Cash on collaction

The amount relative to the order will be charged to your credit card when the order is effectively shipped from the warehouse. 

Depending on the agreements with the card issuer, you may receive a message confirming the charge booking, immediately after completing the payment process. 

Remember that no amount will actually be deducted from the account until your order has been passed on to the courier.

Your card may have been refused due to a simple typing or form compilation error. We recommend double checking the information entered and trying again. 

For further information please send an email to FORM

The amount due for returns will only be reimbursed after all the checks have been carried out on the returned order and are deemed satisfactory. 

These checks concern the period within which the return has been made, which must be no longer than 60 working days from receipt of the package, and the conformity of the order.  

For all purchases made with cash on receipt, returns can be made through an online procedure with refunds by bank transfer. 

You will receive an email with the confirmation of the return request. The refund will be paid by the same method of payment used to place the order.

You can view the repayment on your account or card about 5 working days from receipt of the email confirming the acceptance of the return.

DELIVERY TIMES & COSTS

Delivery time varies from 3-5 working days.

Shipping is expected only in Italy. 

The shipping price is €5.00

Cash on receipt involves payment by the recipient upon delivery. This payment method is only available in Italy.

The recipient, when the package is delivered, will have to pay the amount indicated on the waybill, i.e. the shipping document, using the expected payment method (in cash).

Delivery time varies from 3-5 working days. 

The shipping price is €7.00